Refund, Return, and Cancellation Policies
At Nature's Thirst Trap, we are committed to providing our customers with the highest quality and best tasting product. If you are not satisfied with your shipment, we want to know. We take pride in our consistency, freshness, and taste of our products. Although we try to be perfect, sometimes mistakes may happen.
Our return policy is easy, provide us with a picture of the shipment you received. If there are missing juices, the shipment is damaged or you received the wrong order we will need documentation in order to process the refund or schedule another reshipment.
If it is in fact a Nature's Thirst Trap error, we will gladly replace the product at no cost to you. Please note, all refund or exchange requests will need to be submitted within 3 days after the shipment was received.
Please email us at firstname.lastname@example.org and we will address your issue in the order received.
Depending on the feedback received, we may not be able to provide a full refund.
Cancellations: Cancellation requests for shipment orders placed need to be submitted to our email right away. A 24 hour notice is in place to give us enough time to communicate the change with our team. If the cancellation is outside of the 24 hour window, we may not be able to guarantee the cancellation or issue a full refund.